BOOKING POLICY

1. Booking Policy

1.1  Once you have followed the booking method, your booking details will duly be recorded and shall reflect on your user profile accordingly. This shall be a confirmation that your lesson is appropriately booked.

1.2 The student must cancel the booked class directly. Upon cancellation, they can use the returned time to schedule a class at a different time. Additionally, if the current tutor is not satisfactory, the student can book a class with another tutor.

1.3 However, if the student wishes to switch to a different tutor, a request for approval must be made.

1.4 Hanatutor has the right to cancel any lesson if a tutor is unable to attend the lesson based on reasonable circumstances. We will be liable to assist the student book another class and to pay a refund should this be required.

1.5 Payment should be made 6 hours before the booked lesson.

1.6 If payment was made through a bank transfer, proof of payment should be sent to Hanatutor via email or WhatsApp for confirmation before the booking can be finalized.

1.7 The student can make a reservation according to their desired date and time by selecting a tutor from the tutor profile,   and a package purchase is required to complete the reservation.

2. CONTACT US

For any questions, comments, support, or help concerning our privacy policy, please send an email to: support@Hanatutor.com
 

Created: July 1st, 2024